The Model Underlying the Measurement of the Impacts of the IIC on the End-Users

mance, it must not only be utilized, but it must also be a satisfactory tool for the critical tasks at hand. As a counter example, Pentland (1989) found that IRS auditors had positive attitudes toward PCs and utilized them extensively, but that the PCs had little positive impact on their performance, or even negative impacts. According to Pentland, this may have been because PCs were utilized for inappropriate tasks, that is, tasks where the technology was not a good fit with task needs. If either the task– technology fit of the technology or its utilization is lacking, the technology will not improve performance.